Terms of Service

Who this is between

These terms are between you and [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], company number [COMPANY NUMBER] – "we" and "us" below.

They apply when you create an account, buy a licence, or use the software. If you are agreeing on behalf of a company, you confirm you are allowed to commit it.

What a licence gives you

A licence is a right to use the software – you are not buying the software itself.

One licence is one seat – one person using the software at a time
You may install it on as many of your machines as you like, and sign in on whichever one you are working at. Signing in on another machine moves the seat with you
Every licence includes the whole application. There are no capability tiers and nothing is held back
Buy as many licences as you need under one account, in any mix of terms. Each runs its own term from the day you bought it
Output you produce – exported point clouds, DXF drawings, meshes, images, reports – is yours, with no restriction from us on using it commercially

A seat is about simultaneous use, not about ownership of a computer. Two people working at the same time need two licences, even on one machine.

What you may not do

Share an account, or let more people use it at once than you hold licences for
Resell, rent, sublicense or host the software as a service for others, without our written agreement
Reverse-engineer, decompile or disassemble it, except where the law expressly allows it despite this term
Remove or obscure any notice of ownership
Work around the licensing, seat or activation checks
Use it unlawfully, or in a way that damages our systems or other customers

Your account

Give accurate details, and keep your email address current – it is how we reach you about your licence
Keep your password to yourself. You are responsible for what happens under your account
Tell us promptly if you think someone else has access
You must confirm your email address before some functions become available

Price and tax

Prices are shown in euro and exclude tax
Any VAT or sales tax due in your country is added at checkout, before you confirm
The price of a term is fixed on the day you buy it. If we change our prices, your current term is unaffected
Business customers may need to supply a VAT number for the correct treatment to apply

[VAT STATUS – state whether you are VAT-registered, in which country, and how you handle cross-border B2B and B2C sales]

Term and cancellation

A licence runs for the term you bought – one month, one year or three years – starting the day you buy it
When the term ends, the licence stops and the seat is released. You will not be able to sign in until you buy another term
Nothing of yours is deleted when a licence ends. Your projects, exports and reports are on your own disk and stay there
You can stop using the software at any time. Because a term is paid up front, stopping early does not by itself create a refund – see below

[AUTOMATIC RENEWAL – state clearly whether terms renew automatically. If they do, you must say when, at what price, how to cancel, and give advance notice. At present the system does not renew anything automatically.]

Right of withdrawal

If you are a consumer in the European Economic Area or the UK, you normally have 14 days to change your mind about something bought online, without giving a reason.

Software delivered as a download is treated as digital content. If you ask to download it straight away, you will be asked to agree that supply begins immediately and to acknowledge that you therefore lose the 14-day right once the download starts. If you do not agree to that, you keep the full 14 days and we will make the download available after they pass.

To withdraw within the period, email support@pointforgepro.com. We will refund you within 14 days of being told, by the same means you paid.

This right applies to consumers. If you are buying for a business, it does not.

Refunds

Within the withdrawal period, as set out above
If the software is faulty and we cannot fix it in a reasonable time, you are entitled to a remedy under consumer law, which these terms do not restrict
If you were charged in error – twice for one licence, or for something you did not buy – tell us and we will put it right

Outside those cases we do not refund part-used terms. If you have a situation you think deserves one, write to us; we would rather hear it than not.

What the software needs to run

Two things about how licensing works, which you should know before you buy rather than discover afterwards.

Starting the software needs an internet connection. Your licence is checked when the application launches. If it cannot reach our licensing service at that moment, it will not open, and you will see a sign-in window telling you there is no connection to the server
Once it is open, it is never interrupted. If your connection drops while you are working, nothing changes on screen. Every feature keeps working until you choose to close the application. There is no countdown, no warning and no mid-session lockout

Taken together: there is no offline use. If you need to work somewhere with no connectivity at all, the application will not start there. Please take that into account before buying.

We aim to keep the licensing service available at all times but do not promise a specific uptime figure. We will not deliberately take it down during business hours without notice.

Your data and your work

Your scans and projects stay on your own equipment. The software does not upload them, and we never see them
You are responsible for backing up your own data. The software works non-destructively – your source files are not modified – but that is not a substitute for backups
What we do collect, and why, is set out in our privacy policy, which forms part of this agreement

Ownership

We own the software, its name, its logo and everything in it. You own your data and anything you produce with it. Nothing here transfers ownership either way.

If you send us feedback or a feature request, we may act on it without owing you anything – but we will never claim ownership of your data because you told us about a bug.

What we promise, and what we do not

We promise that the software will work substantially as our documentation describes, and that we will support it by email.

We do not promise:

That it is free of defects, or that every defect will be fixed
Any particular level of performance on your hardware. What you can hold on screen depends on your machine, your data and the operation – which is why there is a benchmark built in, so you can measure it yourself
That measurements, registration results or reconstructions meet any certified standard of accuracy. These are measurement and inspection tools, not certified metrology. Accuracy depends on your source data, its coverage and overlap, your configuration and your own validation, and you remain responsible for checking results before relying on them

Please read this one. If you are using output from this software for something where a wrong number has real consequences – a structure, a boundary, a safety case – validate it independently. We provide the instrument; the professional judgement is yours.

If you are a consumer, nothing here removes your statutory rights.

Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Subject to that:

We are not liable for indirect or consequential loss, lost profits, lost business, lost data or the cost of re-surveying
Our total liability for any claim is limited to what you paid us in the twelve months before it arose

If you are a consumer, this section applies only so far as the law permits, and your statutory rights come first.

Suspension and termination

We may suspend or end your licence if you materially break these terms – sharing an account, defeating the licensing checks, or using the software unlawfully
Where it is reasonable to do so, we will warn you first and give you a chance to put it right
If we end your licence for a reason that is not your fault, we will refund the unused part of your term
A change takes effect the next time the application starts. If it is already open, it keeps working until you close it

Changes to these terms

We may update these terms. If a change materially affects you, we will email account holders before it takes effect, and it will not apply retroactively to a term you have already paid for. Continuing to use the software after a change takes effect means you accept it; if you do not, you may stop using it and ask us about the unused part of your term.

Governing law

These terms are governed by the law of [GOVERNING LAW – COUNTRY], and the courts of [JURISDICTION] have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the law of the country where you live, and you may bring proceedings there.

Questions about any of this: support@pointforgepro.com.